Help. Can't Deactivate.

[john_rayb39008914]

How do I cancel my subscription? I haven't been successful at all trying to cancel my subscription and been trying for hours but the site just seems to put me on a loop. It hasn't been 14 days yet since i ordered and I've decided i want to cancel. Please help.

[Ned Murphy]

Learn about cancelling your Adobe Creative Cloud plan subscription

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[john_rayb39008914]

I have tried the links and don't find any help at all. All i need is a customer service representative to directly cancel my subscription. It really is frustrating because it just puts me on a loop. I'm hoping I'll get my subscription cancelled as soon as possible.

[KanikaS · Accepted solution]

Hi John,

I see you have an Adobe account under the same ID as with forums. The subscription under this IS has been canceled.

Let us know if we can assist you with anything else.

You may also Contact Customer Care for help or support.

Thanks

Kanika