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How to fix "Error Check activation" message to get started with opening an e-book?

New Here ,
Mar 24, 2015 Mar 24, 2015

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I just created an Adobe ID to receive a purchased  acsm file and am not able to open the file

as this message comes up: Error! Check Activation.

Has anyone run into this problem?

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Explorer ,
Mar 24, 2015 Mar 24, 2015

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Hi

you can try deauthorizing Adobe digital edition and reauthorize it again. 

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New Here ,
Aug 23, 2017 Aug 23, 2017

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Had the same problem, de-authorized, but that didn't help. Still getting error message

"Error getting License. License Server Communication Problem:

E_ADEPT_UNKNOWN"

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