Cannot deactivate Acrobat Pro 9

[matthewkogan]

I've been trying every day for the last week to deactivate an installation of Acrobat Pro 9. It just says "Unable to Connect...". Probably related is the fact that if I check for updates it says "Cannot establish a connection. Please try again later. Error: 140000". The computer is definitely connected to the internet. I don't need to reinstall Acrobat anywhere else for now, but would like to be able to do so at some point in future.

[MeenakshiNegi]

Hi Matthewkogan,

Please refer the steps provided in this help link Activate and deactivate Adobe products to deactivate Application.

As you are experiencing issue in deactivating Acrobat 9, please confirm if you get this error message when you select deactivate.

Please share the screenshot of the complete error message you get.

To add the screenshot here, please use the insert icon provided on the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Are you on Mac or on Windows? What is the OS version?

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

[matthewkogan]

Yes, I get this error message when I select deactivate.

It's Windows 7 Professional SP1 64-bit.

[matthewkogan]

I'm still waiting for some help, please.

[MeenakshiNegi]

Hi Matthewkogan,

Please try the troubleshooting steps suggested in this help document Activation and deactivation troubleshooting 

Check if it resolves the issue.

Also, try to uninstall the application from your system.

Then re-install it and check if you can deactivate it or not.

Let us know how it goes.

Regards,

Meenakshi

[matthewkogan]

The troubleshooting steps did not help.

When I uninstalled it, there was a Deactivate button, which I clicked, and it didn't show an error. Does that mean it has deactivated successfully? Is there any way to check?

[try67]

Restart the application. If it's not activated you will not be able to use it.

[matthewkogan]

I can't restart it - I uninstalled it! Is there any other way to check whether deactivation was successful?

[try67]

Not really, short of contacting Adobe directly.

[mikaelr69975864]

Contacting Adobe directly - that's a joke! I have given up and installed Nitro Pro instead. Paid for but not a pestilential subscription.