image not visible but there?

[dSparks]

Here's one I've never come across before:

• This image is not showing nor can it be exported, “Image empty”.
• It’s not a Smart Object.
• No link errors.
• No blending mode and opacity set at 100%.
• I can select the cutout of the image as seen in screenshot.
• The thumbnail shows the image.
• No filter/layer style applied.
• When the layer is selected, layer options at top of panel is greyed out.
• Folders are likewise at a 100% opacity or else everything else would be invisible.
• This is happening on several, but not all layers and a couple of folders.

Thoughts?

[dSparks · Accepted solution]

HA! Nevermind.

Found the solution.

The group that sent it to me had constructed a timeline for a GIF (which they didn't tell me). The playhead wasn't in the correct time for the layer to appear.

Deleted the timeline. Everything shows.

Thanks for the views though!

[davescm]

I'm glad you came back on this. I've spent the last 15 mins trying to reproduce it . I never thought of the timeline

Dave

[dSparks]

I know! Right?

Thanks for trying though.

[jamesw56574729]

Hello I just downloaded new upgrade Photoshop 2020. This is my first time using it. When I launch my file it is not visible. I see it in the layers pallet and visble eye icon is on. but not on the canvas.

[jamesw56574729]

okay Photoshop support helped me.  it's working.  its a compatiblity issue with new version and my graphics card.

in photoshop She went into Preferences --Performance and unchecked the graphics processor – disabled it.

it seems to be fixed for now . I still need to update graphics drivers next week  thank you community!