Even with subscription I can't export .pdf to word

[cristiana_bianchi]

Hello everybody,

I have the following issue: when I try to export a .pdf document to word the app says I need to subscribe the service for 2 fr per month, even if I already have a yearly subscription that is automatically renovated every year.

If I try to subscribe again it says that I already have a subscription that will end in June 2017.

It used to work perfectly, even if last time I needed it was some months ago, so I'm not sure about when it started to have this problem.

I upgraded the iOS to 10.0.2 and tried to erase the app and reinstall again but nothing changed.

Thank you for any help you may give me

Cris 🙂

[Adorobat]

Hi,

Could you please help me with your registered email id , i have sent you a private message for the same, please respond to that message.

Thank You,

Shivam

[Adorobat]

Hi,

Thank you for your patience.

Please try to subscribe to the service again and let me know if you face any issue with the service.

[hanimajed]

Hi,

I am experiencing the same problem.

[santhosht48020836]

Hi,

I am having the exact same issue. Can you help?

[Adorobat]

Hi santhosht48020836,

Could you please share your Adobe ID with us using private message?

You may send a private message by hovering your mouse over my user name and click Message.

Also, let us know the version of Acrobat Reader installed on the device. You may refer to this help doc for the same: Acrobat Reader Help for iOS: FAQ

Thank You,

Shivam

[santhosht48020836]

[personal information removed by moderator -- See Email signatures and personal information​]

[djjedwards]

I'm having the same issue. i subscribed and PAID yet when I try to export to convert to word, it says I need to subscribe, vicious cycle. I needed to get this done now! If I can't get a solution this evening when I need it, how do I cancel the subscription. It's of no use to me if it doesn't function properly when purchased!

[Adorobat]

Hi Djjedwards,

I have sent you a private message, please check the inbox for the same.

Thanks,

Shivam

[alistairm6759957]

I am experiencing this problem too

[Adorobat]

Hi Alistairm,

On checking the details for you account, it seems there is no subscription active for Adobe PDF Pack/ Adobe Export PDF.

Could you please share the email address under which you have subscription? You may share the email address using private message.

Also, let us know if there is any error message you are getting when trying to export pdf.

Thanks,

Shivam

[alistairm6759957]

Hi shiva

The email address is this one: [email id removed by moderator]>. No error message, it just comes up advising me that the service is available for £1.50 subscription per month. And if I click on the button to subscribe, it tells me that I'm already subscribed.

My subscription was two days ago.

Thanks

Alistair

Sent from my iPhone

[alistairm6759957]

Hi shivam

The email address is this one: [email id removed by moderator]. No error message, it just comes up advising me that the service is available for £1.50 subscription per month. And if I click on the button to subscribe, it tells me that I'm already subscribed.

My subscription was two days ago.

Thanks

Alistair

Sent from my iPhone

[Mike_Gondek]

Sorry to intervene, but did not want your email address to be published on a public forum.

Click on Adorobat​ link, and send Shivam a private message.

[Guest]

I have this problem right now. Any help?

[djjedwards]

Sorry, no. I found a work around for what I needed to do, so I cancelled the subscription through iTunes. Good luck.

[Adorobat]

Hi HeatherJ,

I have sent you a private message, please check the inbox for the same.

Shivam

[cliffordf41741514]

I have same problem as in original post haven't seen any answeres from staff help

[alisonb3212601]

I too have just subscribed for a year and it is not working.

[Adorobat]

Hi Alisonb,

Using the same email address you have logged in the forums, it seems you are subscribed to Adobe Export PDF.

Could you please let us know if there is any error message you are getting when trying to export pdf?

Are you using Adobe Reader desktop application to export PDF?  If yes, make sure you are logged in the application.

You can also export pdf using a web browser @ this link: https://cloud.acrobat.com/exportpdf

Thank You,

Shivam

[alistairm6759957]

My problem not sorted, 1 month in, and adobe have stopped speaking to me. Money thrown away for nothing!