"Save As' causes Acrobat to freeze up

[Captain_Deadpool1]

I am using Adobe Acrobat DC Pro (Windows 10). Whenever I attempt a 'Save As,' Acrobat will exhibit a lag/delayed response. I have just enough time to type a few characters and it freezes up for about 10-15 seconds. It will continue to register keystrokes, but they don't display until the lag period ends. It does this with small and large files alike. Using 'Save' or 'Save A Copy' results in normal behavior.

Any ideas on how to resolve this?

[AnandSri]

Hi Captain_Deadpool,

As per the issue description, the Acrobat DC Pro is freezing while using the "Save As" option, Is that correct?

Please try the troubleshooting steps from the link: Troubleshoot errors, freezes | Adobe Reader | Windows

* Check for latest update of Acrobat Pro DC from Help>Check for updates.

* You can also repair the installation file of Acrobat Pro DC from Help>Repiar Installation.

Keep us posted with the results.

Regards,

Anand Sri.

[ChelleSims]

I'm having the same issue and this did not resolve the issue for me.

[Amal.]

Hi there

We are sorry for the trouble and the delay in response

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat DC

Please try to update the application to the new version 20.009.20065 Go to Help > Check for Update and see if that works for you

Regards

Amal

[PGSailor]

Just updated to 20.009.20067 and have same problem -

Fill & Sign - modify fields

Save or Save As causes screen to blink and then mouse becomes inactive.  I can move mouse around screen but clicking on anything does nothing.  Tab, space or any other key also does nothing.  I must use Task Manager to cancel task.   Win 10 18363.836

Tried repair but it finds no problems

[Amal.]

Hi there

We are sorry to keep you waiting.

Please try to turn off the ptotected mode for testing. Go to Edit > Prefernces > Enhanced Security > Turn Off the Protected Mode and Uncheck the Enhanced Security > Click Ok
Note: Please turn on the security after testing

if it still doesnt work, please create a new test user profile with full admin rights on Windows and try using the application there and check.

Regards

Amal

[SIA FOR TECH · Accepted solution]

there are three ways to solve this issue, check out this video

https://youtu.be/YcW0d9B1qi0

[mcow]

Third solution here is a winner.

[SIA FOR TECH]

Thank you very much for the feed bqck

[MyBig21949631haql]

Thank you very much for the video 2nd solution worked for me 🙂

Thanks again

[F0xracer69]

The third step worked for me ( online storage uncheck) Thank you!

[SIA FOR TECH]

Thank you very much for your feed back

[betsyb29312725]

Solution 3 worked.

[SIA FOR TECH]

Good to hear that, thank you for the feed back

[johng77522309]

Solution #3 worked for me also. Thank you so much. I fixed this once before with Adobe Support directing me to do something much more convoluted and difficult, which worked, but lasted only a few days.