Disconnected from Chat multiple times and Device License Renewal Error

[claytonk60643319]

I have been disconnected from my adobe contact chat 3 times somehow wwith no way way to recontact my person. My Adobe CC Device License is supposed to be active until January of 18. But right now I am locked out of all of my apps and it is asking me to renew... any idea why this is?

I have tried logging out and back in. I have uninstalled my serialization and reinstalled. I have deactivated from the team manager and reactivated. Nothing works... Thoughts?

You would think for the money we pay we could get a little better support, like a person to talk to on the phone or at least a reliable chat system.

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[claytonk60643319]

I have the trials back and they let me run but that will only be for 7 days. I need to have my device license working properly. Is there any way to actually talk to someone about my account specifically?

[kglad]

follow the steps in message 1 which include help for contacting adobe support.

[heritagehhs]

1. go to /library

2.go to Application Support Folder

3. Go to Adobe Folder

4. Rename the SLCache and SLStore folders

5. Run the Adobe Serialization Package that you create in Adobe CC.