CC WILL NOT RUN ON MAC 10.11.6

[acts 238]

When I first installed CC, it ran like a dream...Now, it is 'hit and go'...Sometimes it will open and run fine, other times, it won't...the creative cloud icon has disappeared from the top bar on my mac as well...anyone?

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[acts 238]

First, I do not have an icon on my mac bar...and the cc uninstall does nothing when i click on it from my applications folder...the only message i get is "you can't open the application "creative cloud.app" because it is not responding."...? 

[kglad]

is the cc app in your applications folder?

[acts 238 · Accepted solution]

after restarting three times, cc finally is back in my bar!...thank you!..

[kglad]

you're welcome.