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GPU drivers newer than 2014 that support D3D DDI 11 or 12, dxdiag shows it does, but still shows unfit

New Here ,
Aug 30, 2017 Aug 30, 2017

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[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

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correct answers 1 Correct answer

Adobe Employee , Sep 08, 2017 Sep 08, 2017

Hi, everyone-

We figured out a workaround for this issue and have posted it to our Known Issues list here: [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …

We're working to fix it for our next release!

-Elaine

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New Here ,
Aug 31, 2017 Aug 31, 2017

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anybody help~~~

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Adobe Employee ,
Aug 31, 2017 Aug 31, 2017

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Hi, CharlieKoo​-

Sorry you're hitting this issue! Can you please get a log file for us? We're looking for the file; `%LOCALAPPDATA%\Local\Temp\CreativeCloud\ACC\hardwareConfig.json`

Please send this logfile to us at xdissuereporting@adobe.com, with a link to this post in the body of the Email. Re: GPU drivers newer than 2014 that support D3D DDI 11 or 12, dxdiag shows it does, but still shows...

Thanks,

-Elaine

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Adobe Employee ,
Sep 01, 2017 Sep 01, 2017

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Thanks! I received your file and have escalated it to our developers. I'm sending you a bug number for future reference.

-Elaine

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New Here ,
Sep 04, 2017 Sep 04, 2017

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I'm facing the same problem too. Hope can get a solution ASAP. Thanks!

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Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

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Hi, everyone-

We figured out a workaround for this issue and have posted it to our Known Issues list here: [Windows] Installer does not allow installation for machines that meet the minimum system requiremen...

We're working to fix it for our next release!

-Elaine

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