Copy link to clipboard
Copied
[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
Hi, everyone-
We figured out a workaround for this issue and have posted it to our Known Issues list here: [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577) – Adobe …
We're working to fix it for our next release!
-Elaine
Copy link to clipboard
Copied
anybody help~~~
Copy link to clipboard
Copied
Hi, CharlieKoo​-
Sorry you're hitting this issue! Can you please get a log file for us? We're looking for the file; `%LOCALAPPDATA%\Local\Temp\CreativeCloud\ACC\hardwareConfig.json`
Please send this logfile to us at xdissuereporting@adobe.com, with a link to this post in the body of the Email. Re: GPU drivers newer than 2014 that support D3D DDI 11 or 12, dxdiag shows it does, but still shows...
Thanks,
-Elaine
Copy link to clipboard
Copied
Thanks! I received your file and have escalated it to our developers. I'm sending you a bug number for future reference.
-Elaine
Copy link to clipboard
Copied
I'm facing the same problem too. Hope can get a solution ASAP. Thanks!
Copy link to clipboard
Copied
Hi, everyone-
We figured out a workaround for this issue and have posted it to our Known Issues list here: [Windows] Installer does not allow installation for machines that meet the minimum system requiremen...
We're working to fix it for our next release!
-Elaine