Problem With Generator Error Message [was: Help what to do?]

[yuyangz44628514]

Hi,

This is Amanda, a Creative Cloud member for months, using photoshop and indesign daily for work.

Don't know where went wrong, Photoshop showing me warning message (please see attached pics) many times now. I uninstalled and installed the app many times so far following what said in the message, but still can't solve problem which prevents me from saving work or creating new artwork.

Being stuck for a while, don't know what to do? Appreciate that someone can point me a  direction.

Many thanks

very depressed Amanda (xiaomanyi@gmail.com)

[Trevor.Dennis]

Hi Amanda

What operating system are you using?

How often are you seeing the error messages, and under what circumstances?

When you reinstalled, did you run the Cleaner tool?

Have you seen this Help page?

Error: "There is a problem with Generator" occurs when launching Photoshop

[yuyangz44628514]

Hello Trevor

Thank you very much for this informative reply.

I am using Mac 10.12.6.

I got this message week ago and keep seeing it everyday when I am trying to save some work done via PS.

I looked at the Error Link you put in message and tried all solutions, found not very useful for my situation:

regarding to solution 1, there is a folder with correct PS Version name under where it should be.

Regarding to solution 2, there is no other plug-in  in generator folder that I am supposed to get rid of.

So, there is only one thing I haven't tried, which is when you ask, Have I run the Cleaning tool when installing the app. How can I run cleaning tool? where is it then?

Many thanks again

Amanda

[John Waller]

yuyangz44628514  wrote

So, there is only one thing I haven't tried, which is when you ask, Have I run the Cleaning tool when installing the app. How can I run cleaning tool? where is it then?

Google points to Use the Creative Cloud Cleaner Tool to solve installation problems

[yuyangz44628514]

Thank you John for replying my message.

So far, I have tried Cleaner Tool as well, but problem remains. 😞

Really don' t know what to do.

Is there a place where I can take my laptop to and let experts  have a look where on earth the problem is?

Thanks

Amanda