Copy link to clipboard
Copied
We subscribe to approx 2.5k worth of products a month. This subscription ends in June 2017
I'm interested in changing from paying via credit card to being invoice monthly / bank transfer.
I'm told that I have to cancel the subscriptions (incurring 50% cancellation fee for the remainder of the term - so approx 13k) then setup a new account and reassign all of my users.
Has anybody else come across this? Seem fairly bizarre!
I am not aware of being able to do a bank transfer... but I don't work for Adobe
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Copy link to clipboard
Copied
I am not aware of being able to do a bank transfer... but I don't work for Adobe
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Copy link to clipboard
Copied
Hi there,
I apologize for the trouble and I understand for concern.
I agree that you would have been asked to cancel the subscription and then purchase another one as the mode of payment has to be changed but you do not have to pay the cancellation fee if you are subscribing the plan again just via a different payment method.
Is there a case reference number which I can refer for your interaction with support if you had any? Else I would request you to Contact Customer Care for the request.
Regards,
Sheena