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I have purchased Adobe Photoshop but I can't access the program

New Here ,
Sep 01, 2017 Sep 01, 2017

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I have tried sign in and sign out more than 5 times now but it didn't work since i really need this program to work, please help me check it.

2560_09_02_09_14_30_Your_Adobe_Creative_Cloud_Order_Confirmation_Order_11381647005_itpim19_gm.png

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correct answers 1 Correct answer

Community Expert , Sep 01, 2017 Sep 01, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Sep 01, 2017 Sep 01, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Sep 04, 2017 Sep 04, 2017

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Hi there,

I have checked your account and your plan is active.

Please see Stop Adobe Creative Cloud from opening in trial mode after purchase for troubleshooting steps.

Regards,

Sheena

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