el error: Adobe Acrobat DC ha encontrado un error desconocido

[soporte_solinco]

Someone can tell me how to solve the following error: Adobe Acrobat DC has encountered an unknown error this happens when I perform a word search and I try to change it it automatically closes my Acrobat but before I throw the error.

Alguien puede decirme como resolver el siguiente el error: Adobe Acrobat DC ha encontrado un error desconocido esto sucede cuando realizo una busqueda de palabra e intento cambiarla se cierra automáticamente mi Acrobat pero antes me arroja el error.

[AnandSri]

Hi Ricardom,

Sorry for the delay in response to your query. As per the description above, the Acrobat Pro DC is crashing while you are searching any Word, Is that correct?

Please check for any pending updates of Acrobat Pro DC from Help>Check for Updates.

You may also try to repair the installation file of Acrobat Pro DC from Help>Repair Installation (assuming you are using Windows operating system).

If this does not help , please share the following details:

• Please confirm the version of Acrobat installed on your computer?

          To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat  Pro DC.

• Which operating system do you have- Windows/Mac?
• Is this happening with this pdf only or with other pdfs as well?

Keep us posted with the results.

Regards,

Anand Sri.

[soporte_solinco]

Good morning.

The same problem is still presented, when we give it in update it tells us there are no updates. Operating System: Windows 10

Happens with any PDF

Version:

[Personal information removed by moderator]

[AnandSri]

Hi Ricardom,

Please use the Adobe Acrobat Removal tool to remove the Acrobat installed: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Then restart the computer, and reinstall the Acrobat DC: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Keep us posted with the results.

Regards,

Anand Sri.