A few weeks after I upgraded to a new computer Lightroom/Photoshop stopped working, so I re-subscribed, and now my account is being debited twice a month

[Sheila Wallis]

Hi.   I upgraded to a new laptop to help Lightroom & Photoshop perform better.  A technician did the transfer of everything onto new laptop.  A few weeks later Adobe stopped working, to immediately carry on working I re-subscribed (using my same details) and now my account is being debited twice month.  Anyone else had this happen?

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[John T Smith · Accepted solution]

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[Ned Murphy]

When the software stopped working you should not have re-subscribed - your original subscription status did not change, just being able to use the software.  So you ended up adding two subscriptions to your monthly bill - anyone who purchases two subscriptions will experience the same thing - there is no limit to how many subscriptions you can buy.  Ideally, all you needed to do was sign back in (or sign out and back in) to the original subscription. If the ideal was not able to happen then you should have uninstalled and reinstalled.

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