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Can't Open Adobe XD (Windows 10 Creator Update)

New Here ,
Aug 22, 2017 Aug 22, 2017

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can't open adobe xd. I have tried to reinstall the creative cloud, but still doesnt work

os: windows 10 creatore update version 1703 build 15063.540

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Adobe Employee ,
Aug 23, 2017 Aug 23, 2017

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Hi imamfa​,

Normally when there's an error in launching an universal app there's also a log entry in Event Viewer, under "Windows Logs/Applications". If you find such an error after a failed launch, can you provide the details?

Thanks,

--

Vlad

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New Here ,
Aug 26, 2017 Aug 26, 2017

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Thanks for your answer VladG., this is my error log details

Untitled.png

-System

-Provider
[ Name]Microsoft-Windows-Immersive-Shell
[ Guid]{315A8872-923E-4EA2-9889-33CD4754BF64}

EventID5973
Version0
Level2
Task5973
Opcode0
Keywords0x2000000000000000
-TimeCreated

[ SystemTime]2017-08-27T06:36:13.446242100Z
EventRecordID30894
Correlation
-Execution

[ ProcessID]3948
[ ThreadID]1364
ChannelApplication
ComputerDESKTOP-DIN5N14
-Security

[ UserID]S-1-12-1-1423258635-1144578628-3286807943-2036925876
-EventData

AppIdAdobe.CC.XD_adky2gkssdxte!App
ErrorCode-2144927141

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Adobe Employee ,
Sep 05, 2017 Sep 05, 2017

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Hi ​

Unfortunately the error code (-2144927141) 0x8027025B is simply "The app did not start" according to COM Error Codes (Security and Setup) (COM) so it does not give us much info.

I think it would be useful to contact ​ for the tool to help us investigate further,

(see the post above)

Thank you,

--

Vlad

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Adobe Employee ,
Sep 05, 2017 Sep 05, 2017

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One more thing imamfa​,

Since you are not experiencing a crash per se (the error is not that the app crashed) I'm considering the chance that you might be missing some runtime libraries. Here's how to find out:

Open Windows Powershell and type 

Get-AppxPackage -name *VCLibs*

this should give you a list of Microsoft.VCLibs installed for UWP and their versions.

Select the output and copy it here.

--

Vlad

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Adobe Employee ,
Aug 25, 2017 Aug 25, 2017

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Hi imamfa,

We have a script which verifies the installation steps for xd and tries to solve some of the issues it founds. As it cannot be attached to the thread (only images and videos can be attached), I would suggest to have a remote session on your computer using BOMGAR, a tool used at adobe for remote debugging on users machines.

Please let me know if it's ok for you to have a remote debug session on your computer and, if yes, when are you available?

Thanks,

Mircea

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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Did the above solutions help? Let us know if you need more assistance.

Thanks,

Preran

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New Here ,
Aug 31, 2018 Aug 31, 2018

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Please enable the Microsoft Store completely. There are seven options is Microsoft Store, these are: Home, Apps, Games, Devices, Movies & TV, Books, Edge Extensions. If you are getting 3 or 4 options in Microsoft Store, it means it is partially enabled.  In that case please contact the Microsoft to enable the Microsoft Store completely.

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