3 Replies Latest reply on Sep 17, 2017 4:03 AM by xenonexia

    e_adept_document_type_unknown -- Google Play Books


      I have installed a  number of epub books from Google Play books into Adbobe Digital Editions (ADE).  One book, however, ALWAYS fails to download and the message "e_adept_document_type_unknown" is displayed.  I have uninstalled ADE and reinstalled.  I have deleted the epub book and re-downloaded.  All multiple times.  I can install other books from Google Play books, but NOT this particular book.  I spent an hour with Google support, and they finally said "talk to Adobe".  Help!

        • 1. Re: e_adept_document_type_unknown -- Google Play Books

          Trying to bump this. I've got the exact same problem. Been waiting for a book to release for ages. I buy it and I can't read or transfer it at all. What's going on? There are no online resources to explain or help with this problem at all from Adobe. Need help, please!

          • 2. Re: e_adept_document_type_unknown -- Google Play Books

            Allow me to also bump this question!

            Having the same issue with "Railsea" by China Mieville, purchased from Google Play Books. Just purchased another book and that one downloads fine. (Windows 10 Home, ADE 4.5.6).

            • 3. Re: e_adept_document_type_unknown -- Google Play Books
              xenonexia Level 1

              As we do not seem to get any answers from Adobe, and the software and entire Amazon/Adobe based DRM eco systems might best be considered abandonware, I would just like to pitch in that the best way to stay out of trouble is to not use outside sources for book purchases meant for the Kobo readers or other readers. Avoid everything that means using an Amazon or Adobe based DRM, try to buy books, if possible, directly from the native shop for your specific reader and if possible, buy DRM-free to begin with.


              I tried to solve this with Adobe, Kobo and also with Google. When Googles techs gave up on it, Google were kind enough to actually give me a full refund for the book I bought on Google Play.


              I think that was fair enough, as I was then able to buy the book directly from the Kobo Store. Now, I know that the Kobo store isn't nearly as well stocked as Googles or Amazons (this thing happens with some books from Amazons Kindle store, as well - converting them turns out to be impossible). But I'll try and actually convince Kobo and publishers to add books in future, rather than support eco systems that are obviously not working as one would imagine and expect. Hoping, still, for a solution from Adobe on this, but not holding my breath, sadly. I would have wanted to see Adobe do more, and I look forward to the day when they do. In the mean time, I don't see any other option than to abandon their software and eco system entirely. Which is a shame.