While digitally signing a PDF file the screen turns black and nothing happens

[vindos]

When I try to digitally sign any pdf document the screen turns black and does not let me move on to the next step.

I have to press escape and start all over again.

I am using a digital certificate. 

I am using Acrobat Pro 2017 on a Windows 10 OS.

[Adorobat]

Hi Vindos, Gholamm,

Sorry for the delay in response.

As per the description, the screen turns black when signing a pdf using digital certificate in Acrobat Pro, is that correct?

Could you let us know the dot version of Acrobat you have on the machine: Identify the product and its version for Acrobat and Reader DC

Does the screen go black when clicking on "Digitally Sign" or when choosing your digital ID from the list?

-Shivam

[philh41255781]

Shivam, my problem is that I get the blank screen when I go to set up a digital identification.  I don't have the tabs/buttons that should appear as per the instructions.  I am in Australia.

[Adorobat]

Hi Philh,

Could you please confirm if you are referring to the window which appears when you Add a digital ID (below is the screenshot).

Also, let us know if you are referring to the instructions given in this link: Digital IDs in Acrobat