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Shopify Buy Button not working on mobile devices after latest Muse Update.

Community Beginner ,
Sep 01, 2017 Sep 01, 2017

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The Buy Button code works great on desktop and my surface book but it will not work on my iphone 7 plus or google pixel. It worked on mobile before I installed the most recent update for muse. Anyone else experiencing this?

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correct answers 2 Correct answers

Adobe Employee , Sep 05, 2017 Sep 05, 2017

Hi Justin,

It seems that something is overlapping the contents on the page which makes anything on the page unselectable.

Can you please share your file with us for further investigation.

Regards,

Akshay

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New Here , Jan 14, 2021 Jan 14, 2021

I found under the Page dropdown menu under Page Properties if you create a fixed width and not a fluid width website the Shopify Buy Buttons work fine.

Use the Desktop and Phone Alternate Layout which is under the Page dropdown menu as well. Hope this helps if anyone is left using Muse.

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Sep 04, 2017 Sep 04, 2017

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Hey justint,

Please share the URL of your site so we can test it at our end.

Like you said it's not working after you updated Muse recently.

Were there any changes made by you on the site after updating?

Regards,

Ankush

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Community Beginner ,
Sep 04, 2017 Sep 04, 2017

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http://conversatiocoffee.businesscatalyst.com/

I don't think I made any changes other than adding the buy button code from Shopify.

Sent from my iPhone

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Sep 05, 2017 Sep 05, 2017

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Ok, so this would eliminate any issue with the latest update, probably there might be some issue with the code.

Did you check with Shopify support regarding this?

Regards,

Ankush

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Community Beginner ,
Sep 07, 2017 Sep 07, 2017

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Any news on why the composition widget now covers text, images, and buy button items even when it is closed? I could really use help on this.

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Adobe Employee ,
Sep 05, 2017 Sep 05, 2017

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Hi Justin,

It seems that something is overlapping the contents on the page which makes anything on the page unselectable.

Can you please share your file with us for further investigation.

Regards,

Akshay

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Community Beginner ,
Sep 05, 2017 Sep 05, 2017

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That resolved it. Thanks!

Sent from my iPhone

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Community Beginner ,
Sep 05, 2017 Sep 05, 2017

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I believe the menu is covering everything up. I am using a composition. Even when it is closed, the items "beneath" it are unable to be accessed. Including pictures and text. 

Here is the file. Thanks.

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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Hi Justin,

I have not received the file.

Can you please click on my name and then share the download link in a message.

Regards,

Akshay

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Community Beginner ,
Sep 06, 2017 Sep 06, 2017

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I sent the file. Let me know if it went through

Sent from my iPhone

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Community Beginner ,
Sep 07, 2017 Sep 07, 2017

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Any news on why the composition widget now covers text, images, and buy button items even when it is closed? I could really use help on this.

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Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

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This issue is being investigated for a fix in the next update. Stay tuned.

Thanks,

Preran

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Explorer ,
Sep 06, 2017 Sep 06, 2017

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Yes, this is the same issue I have. But I use something other than Shopify. My Add-To-Cart buttons don't work on the top half of the page (which is the same area that my composition overlaps when open). Can't highlight text, images, or select drop down menus in the top 800 pixels of my pages.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I found under the Page dropdown menu under Page Properties if you create a fixed width and not a fluid width website the Shopify Buy Buttons work fine.

Use the Desktop and Phone Alternate Layout which is under the Page dropdown menu as well. Hope this helps if anyone is left using Muse.

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