Desktop keeps refreshing issue

[lindad55498339]

Every since I installed Adobe Acrobat Pro DC (version 2017.012.20098) my desktop keeps refreshing every few seconds. I've tried removing the Adobe Cloud icon from my system tray but that ended with a demand to reinstall the whole program. I've tried keeping the PDF screen closed, but of course I need it too often to keep it closed all the time. I'm at my wits end. Anyone have any idea how to stop the refreshing?

Thanks

Linda

[Jon Fritz · Accepted solution]

Windows OS by chance?

I've had the same issue on and off for years under various Windows Operating systems (XP and 7 for sure).

Following the info at this link usually fixes it for a time...

how to keep desktop icons from constantly refreshing - Microsoft Community

[Tim Jonasson]

Thank you! It works

[lindad55498339]

Whoops. I using Window 7. The problem only occurs when I have the Adobe PDF window open. Does not happen at any other time.

[Jon Fritz]

What happens if you right click the Cloud icon in your tray and choose Quit, then run Acrobat by itself without the CC App in the background?

[lindad55498339]

That didn't work.

[lindad55498339]

I stand corrected it does refresh with the PDF window closed. I haven't made any OS changes. This has only been going on since I installed Adobe.

[Jon Fritz]

It might be worth running through the possible fixes from Microsoft that I posted originally.

It's something that's known to happen to the MS icon cache file, especially if you keep a lot of shortcuts & files on your desktop.

[lindad55498339]

Thank you. I can't find a fix for windows 7, but I'll go look again.

[Jon Fritz]

Here's the Window 7 method I've used in the past: Microsoft Community

[lindad55498339 · Accepted solution]

It took awhile, but I finally found the problem. I was using an extension in Chrome that opened PDFs in Chrome rather than having to save them . There was a conflict between that extension and Adobe. Once I deleted the Chrome extension the refreshing stopped.

John - thank you for your help I really appreciate it.

Linda