Paid for a subscription, but keeps saying, "Trial expired"

[jesb93]

I started with a 7 day trial which worked fine. The day it expired I went and paid for it, but now I can not open the program and it simply says "Trial expired". I tried contacting technical support, but they can not seem to figure it out. Any suggestions? Unfortunately I am not that computer savvy so it's hard for me to figure out.

- Jes

[Ann Bens]

I will get someone to help you out.

moved from Premiere forum to Creative Cloud

[kglad · Accepted solution]

in the meantime:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jesb93]

I contacted technical support again and they managed to fix it somehow. But I really appreciate the help!

[kglad]

you're welcome.