Why am I seeing a message "Preview unavailable for this file".?

[Robertfoto]

I am currently using LR 4 on my iMac. I can import and edit files from my Canon EOS 60D. However when I download a card to my desktop from a Canon EOS 80D and try and import the files  I get a message in the library " Preview unavailable for this file".

I am guessing that LR 4 does not support this new Canon camera. Is that the case ?

I do have a disk for LR 5, which I own and can install, will this solve the issue ?

[Rob_Cullen · Accepted solution]

No LR 5 will not solve it for you. You need Lightroom version 6.5 (or higher. 6.12 is current) to be able to read raw files from the 80D.

Cameras supported by Camera Raw

You have three options-

1. Buy the Upgrade of perpetual Lr  version 6.0 and update to 6.12

2. Start a Subscription to the Creative Cloud Photography plan (for both Lightroom-CC2015.12 and Photoshop-2017)

3. Download and run the free 'Adobe DNG Converter' that will convert a folder of files from CR2 to DNG raw and allow you to Import to v4

[Robertfoto]

I bought and installed the perpetual LR 6. Adobe sales were not that cooperative, for sales, or supporting perpetual upgrades at this point. Only offering cc subscriptions . However based on my inquires over the past two weeks they did sell be a LP perpetual 6 upgrade.

I tried this version but it still won't preview my Canon 80D files. So I will go ahead and upgrade the LR 6 to an LR 6.12. And hopefully this will work.

Keep you posted and thanks for the direction / solution to my problem.

[ManiacJoe]

Installing LR 6 is a two part process:

1. Install the 6.0 release from the Adobe website

2. Patch the install to the current version (6.12 in this case)

[Robertfoto]

Manic Joe ,

How do I "patch" the install ?

[Robertfoto]

Everyone,

Success, I was able to download, install LR 6.12 and the 80D files can now be read.

Thanks for the guidance.

RB

[ManiacJoe]

Good to hear you are all up and running!

[qudratr8652888]

Hi Everyone!

As it was explained earlier on this forum in order to Preview some RAW files on LR 5, I Downloaded and run the free 'Adobe DNG Converter' that will convert a folder of files from CR2 to DNG raw, but still my files are still cannot be read or previewed.

My RAW files are taken with alpha Sony 7II. I tried to update the software, but Adobe gives me only the option to buy Creative Clouds. But I don't want to subscribe to offered plan. Anyone knows how to resolve this?

Thanks!

[Rob_Cullen]

my files are still cannot be read

Did you successfully convert the files to the DNG format?

Do you know the folder that the DNG files are stored?

The "..cannot be read.."  error message is 99% meaning that the DESTINATION that you are trying to COPY the files to is not available for various reasons. One reason is that the folder destination does not have full READ/WRITE permissions. Check your 'destination' details in the Import window if you are using the "Copy" or "Move" options.