CC Photoshop isn't opening-showing spinning beach ball :(

[og76877996]

Hi there

I have a Macbook pro and a CC account where I use Indesign, Illustrator and Photoshop

Suddenly yesterday Photoshop refused to start up, showing the endless spinning coloured beach ball

I did not change any settings or update

Indesign and illustrator still work fine

I was still able to open Photoshop in safe mode and it said that there was/is a possible problem with the display driver (NVIDIA GeForce GT650M)

I updated my mac to the latest system Sierra 10.12.6   and  updated my Adobe Photoshop version

but Photoshop still won't open

On the Adobe FAQ page it says that they do support these nVidia graphic processor series:

nVidia GeForce: series 400, 500, 600, 700

So I guess that 650 is also supported as it is part of the 600 series??

I tried to contact the Adobe helpline about this

But.. very irritating: It seems impossible to contact Adobe by phone.. I've tried it several times for more than half an hour..   endlessly waiting in the queue

What option is there?? Anyone?

Thanks in advance

I have a

MacBook Pro (Retina, 15-inch, Early 2013)

With:

NVIDIA GeForce GT 650M 1024 MB

Intel HD Graphics 4000 1536 MB

[Govardhan.V]

Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

Skip the 3rd party plugins and try to launch.

Also did you tried resetting preferences?

[og76877996]

Unfortunately

I just tried opening Photoshop while holding the shift key,

did not succeed .. it still froze while showing the spinning beach ball with the dialog box you mentioned

Resetting the photoshop preferences you mean,

just tried that while holding Option+Command+Shift keys

Did not work also, again..  it froze while showing the spinning beach ball with the dialog box

Anyone other options??

[KanikaS]

Hi Og76877996,

Since you mentioned that resetting the preferences did not help, did you try uninstalling Creative Cloud and reinstalling the same?

Feel free to reply back in case you continue to face the same issue.

Thanks

Kanika

[og76877996]

Thanks

I finally ended up getting hold of the (Indian) Adobe telephone team

Polite guy by the way

He first told me that he thought that the problem was that photoshop would not work with one of the two standard graphic cards that I had

That felt unlikely somehow because otherwise thousands of Mac users worldwide would have problems with working on Adobe CC?

Anyway

It in the end turned out that if I made a new Mac user, and then opened Photoshop from that new user account, it did work

So somehow my Photoshop did not work with my old useraccount.. strange

a corrupted file maybe?

by now it is working again