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Draw files disappeared from my phone

New Here ,
Sep 12, 2017 Sep 12, 2017

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Hiya

i tried sharing my projects today for the 1st time in a long time. The projects made it to Behance but no where else, then disappeared from my phone and old projects re-appeared....

How can I retrieve these projects?

how can I export them?

Thank you very much

Boaz

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2017 Sep 12, 2017

Hi Boaz.

Sorry things aren't working correctly. You mention your work only shared to Behance. Where else did you try to share?

About your work having disappeared.... If it had had a chance to sync to Creative Cloud (and it sounds like it had) please sign in with your Adobe ID to Adobe Creative Cloud and see if your drawings are in this folder http://assets.adobe.com/assets/mobile?filter=draw or this folder: http://assets.adobe.com/assets/mobile?filter=archive

If you don't see your work there, plea

...

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi Boaz.

Sorry things aren't working correctly. You mention your work only shared to Behance. Where else did you try to share?

About your work having disappeared.... If it had had a chance to sync to Creative Cloud (and it sounds like it had) please sign in with your Adobe ID to Adobe Creative Cloud and see if your drawings are in this folder http://assets.adobe.com/assets/mobile?filter=draw or this folder: http://assets.adobe.com/assets/mobile?filter=archive

If you don't see your work there, please contact me through Draw's in-app feedback (in the app tap the hamburger icon in the upper left corner of the app, then Send Feedback) so I can get all of your app/device information (it will automatically populate the email).

Please let me know how things are going.

Sue.

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New Here ,
Sep 12, 2017 Sep 12, 2017

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Thank you Sue

I looked at the folders and couldnt find the missing work.

Ive sent you feedback via the app.

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Boaz.

I just saw it. I'll respond right now.

Sue.

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