"Chat is currently closed"

[danielf39344654]

Hi,

I'm trying to contact someone in support, and I keep seeing the "chat is currently closed" message next to the chat option.  I don't want to make a phone call, I want text based support.  A company the size and wealth of Adobe should be able to afford 24/7 chat support.  Can someone from Adobe tell me how I can get some support, in private rather than in a public forum.  Thanks.

[danielf39344654]

The purposely obscure cancellation process you guys have is pure evil. 

[KanikaS · Accepted solution]

Hi Daniel,

We're sorry that you were not being able to contact support. I see you have an Adobe account under the same ID as with forums and the subscription under this ID has been canceled.

For future, you may use this link to contact support: Contact Customer Care

Hope this helps!

Regards

kanika