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Payment is not working

New Here ,
Sep 08, 2017 Sep 08, 2017

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Hello

I am facing a problem since a month.

my subscription had been expired and could not pay for a month. Now when I am trying to pay (no updating payment information appears nor if I wanna pay with different card is working?

Is it because of I need to reinitiate my payment? if so how to reinitiate the payment. Am in a hurry I need to work on my softwares as soon as possible (the creative cloud)

PLEASE HELP!!! !

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Creative Cloud

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correct answers 1 Correct answer

New Here , Sep 08, 2017 Sep 08, 2017

adding to the top am considering from countries served by Digital River.

Please help please

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New Here ,
Sep 08, 2017 Sep 08, 2017

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adding to the top am considering from countries served by Digital River.

Please help please

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi Alaa,

Sorry for a late response.

We're unable to locate any active subscription under the ID you are using with forums. Kindly share the Adobe ID in a private message so that we can help you better.

For quick resolution. you may also Contact Customer Care.

Thanks

Kanika

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