Copy link to clipboard
Copied
I have the 2017 version of Photoshop and it keeps crashing whilst doing the simplest tasks, I've followed steps from help forums to stop this from happening and it worked for a while but is now crashing every 10 minutes or less. 'Im using windows 10, my computer can run Archicad, Sketchup and Rhino software at the same time seamlessly so i know my computer is not the issue. Does anyone have any suggestions? Thank you
[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
Copy link to clipboard
Copied
Hi Merewalesimyrle,
Could you please let us know when does Ps crash?
Also, could you please share the crash logs from the event viewer?
Regards,
Sahil
Copy link to clipboard
Copied
Hi Sahil,
It usually crashes a few times at the start maybe every 15- 20 minutes or so and is then crashing only every once in a while after that. Is this the right event viewer?
- Thank you
+ | System |
|
|
|
|
|
|
|
|
|
|
- | EventData |
Photoshop.exe |
18.1.1.252 |
58fefd04 |
atio6axx.dll |
6.14.10.13399 |
55c409bf |
c0000005 |
00000000001756a6 |
2f94 |
01d32c27c9984606 |
C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe |
C:\WINDOWS\SYSTEM32\atio6axx.dll |
88ac5769-8aac-42be-914c-e92f9fb8446a |
Copy link to clipboard
Copied
atio6axx.dll would be your Display device driver. Make sure you have the latest device driver from the AMD web site for your adapter installed into your Windows system....
Copy link to clipboard
Copied
Ok I'll try that, Thanks for your help!