App crashed, Latest project now missing

[TheRaptor]

Hi so I've been working on a project for a few days, the app just crashed ('Adobe Draw has stopped') and when I re opened the app the project I had open is missing. Is there a way to recover it or is it just gone now?

[Sue Garibaldi]

The Raptor.

I just responded to your email through the in-app feedback.

Sue. 

[TheRaptor]

Hi sorry I'm a bit confused, the only response in my email is this one, and I'm not sure where I would find a response in-app.

[Sue Garibaldi]

TheRaptor.

It should show up in the same email address you're using here. I just resent it. Can you check for me? Now I'm concerned that my response didn't reach you.

Sue.

[TheRaptor]

I'm afraid it doesn't seem to be there

[Sue Garibaldi]

TheRaptor.

OK. I'm concerned about that. When you get a moment, please check your Junk mail folder.

Also, I'd like you to check to see if autosave or the deletion archive worked. Sign in with your Adobe ID to Adobe Creative Cloud  and check this folder: http://assets.adobe.com/assets/mobile?filter=draw and http://assets.adobe.com/assets/mobile?filter=archive.

If you don't see your work either place, over a wireless connection, try signing out of the the app, restarting your device, then signing back in.

Let me know what happens.

Sue.

[TheRaptor]

Hi Sue

I've just tried everything you suggested still nothing, and no email in spam or any other folder

[Sue Garibaldi · Accepted solution]

Hi Raptor.

I'm going to email you again, but from my personal Adobe email address. Keep an eye out for it.

Sue.

[elizabethb95049638]

Hi!

I'm having the same problem. The app crashed and my project is missing and I've tried looking where but I don't know where it is. Is there any way you can help?

Elizabeth

[Sue Garibaldi]

Elizabeth.

I just responded to your in-app feedback. Thanks for emailing there too; it was helpful to have all of the device/app information.

Sue.