I can't install Adobe XD on MacBook Pro 2012 Mac OS Sierra

[huttayap7371006]

I downloaded Adobe XD on MacBook Pro 2012, Mac OS Sierra, but can't finish installation in the sing-in process. I attached the screen shots here.

I don't know if this occurred because it is a beta version, or because of my Mac OS.

Best,

huttaya

(pic later)

pic before

[kglad]

are you using your adobe id and adobe password when clicking 'sign in'?

[huttayap7371006]

@kglad yes,  i did sign in using my adobe ID.  not sure why this happened too. 

[kglad]

i don't know. 

i'm moving your message to see if experts in another forum can help.

[moved from Downloading, Installing, Setting Up to Adobe Experience Design CC (Beta)]

[Colin Holgate · Accepted solution]

Does it make any difference if you are signed into your CC account before opening the installer?

[huttayap7371006]

Thank you very much, it works!

Here are the screen shots to prove.

[huttayap7371006]

@colin Thank you very much, it works!

[Colin Holgate]

Great, glad that worked around the problem. Hopefully the Xd team will have seen this post, because the dialog shouldn't be blank like that.

[elainecc]

I've forwarded to the correct team to take a look at this.

Thanks,

-Elaine

[lmoren]

same thing  is happening to me. I can't install XD on a MacBook pro with Sierra. It just crashes on the install. No sign in screen prompted me to sign into adobe or CC, so I did it on the web. Didn't help.

[pj29294603]

having same issue. the install worked initially and then it failed. now it wont lauch the installer at all even after several reboots

[Solomon23248635zpx8]

Please can I run Adobe xd on my Mac pro 2012. A 4gb system.