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How do I fix a top row button where the code doesn't work when the same code/setup I used for the other buttons does work.

New Here ,
Sep 14, 2017 Sep 14, 2017

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Hello,

I'm hoping I can get some answers.  I've designed an interactive in animate. (AI vs Doctors - IEEE Spectrum ) All the other buttons work except the top one(Brain Cancer).  All the buttons are named instances and they follow the same set up as all the other buttons.  It's an html 5 canvas item as opposed to a Flash element.  Any suggestion on how to address it? I can send the original file if someone need to see how I set it up.

Thanks

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correct answers 1 Correct answer

LEGEND , Sep 15, 2017 Sep 15, 2017

My Firefox was not only out of date, it was 32 bit. I now have it up to date, and I think my about box looks like yours:

Screen Shot 2017-09-15 at 8.41.15 AM.png

The top button continues to work ok for me.

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Community Expert ,
Sep 14, 2017 Sep 14, 2017

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use console.log to debug your code.  eg, start by checking if the object's listener function is called.

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LEGEND ,
Sep 14, 2017 Sep 14, 2017

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The button works for me. Did you fix something?

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Community Expert ,
Sep 14, 2017 Sep 14, 2017

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fails with ff.  works with chrome.

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LEGEND ,
Sep 14, 2017 Sep 14, 2017

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I tried Firefox on Mac and Windows 10, and it worked in both cases.

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Community Expert ,
Sep 14, 2017 Sep 14, 2017

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works on safari for me too, but not on win 10.  the popup fails to appear with win 10/ff 32 bit and ff 64 bit.

it does work with edge and ie.

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Adobe Employee ,
Sep 15, 2017 Sep 15, 2017

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I have asked the team members to have a look at this post when they are free.

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Community Expert ,
Sep 15, 2017 Sep 15, 2017

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this is the 64 bit version that fails.  32 bit has the same version number 55.0.3

Screenshot - 9_15_2017 , 7_57_29 AM.png

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LEGEND ,
Sep 15, 2017 Sep 15, 2017

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My Firefox was not only out of date, it was 32 bit. I now have it up to date, and I think my about box looks like yours:

Screen Shot 2017-09-15 at 8.41.15 AM.png

The top button continues to work ok for me.

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Community Expert ,
Sep 15, 2017 Sep 15, 2017

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(i had 32 bit too until i tried using ff on my mac and saw it was 64 bit.)

i just tried from my work office computer with same os/same ff 64 bit 55.0.3 and that button works.

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Adobe Employee ,
Sep 18, 2017 Sep 18, 2017

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Thank you for investigating, everyone.  The team and I checked the behavior and it worked for us as well.

Thanks,

Preran

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