function Transparant does not work

[evanule]

By a new document when I choose the "transparant", it does not work. I always get white background

[davescm]

Hi

You have posted in the Lounge which is for non-technical discussions. We can move your post to an appropriate forum if you can tell us what application you are using (e.g. Illustrator, Photoshop..... etc)

Dave

[evanule]

Thank you for your Answer Dave. I am working with Photoshop CC 2014. I

already have done everything what I have read about  " to get a transparant

background" but without  getting this transparant...

Kind regards Eva

[email details removed ussnorway]

[Ussnorway]

moved to Photoshop forum

[davescm]

Hi

For a brand new document you can start with a transparent background by choosing it from the New document dialogue

Once opened it will stay transparent as long as you save your document in a file format that supports transparency - such as PSD / TIFF /PNG.  Note : Jpeg does not support transparency.

Dave

[evanule]

Thank you Dave but this is that problem I mean. If I choose tranparent it doesn´t work... I always get white. A few times PC or Photoshop started, but without any result... Eva

[davescm · Accepted solution]

Hi

If you are able to see the correct menu items but are not getting the expected result then I would reset Photoshop preferences

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. The timing can be a little tricky but if you get it right you will prompted to delete the current settings. New preferences files will then be created.

Dave

[evanule]

Yes, I got it! Lot of thanks Dave!

[davescm]

You're welcome

Dave