sudden error and artboard missing. Help!

[shimj27831423]

Please help me with this Sketch app error:

a few days ago while I was moving Sketch artboards between projects,

the app suddenly stopped and two artboards I was moving just disappeared.(I was using an ipad pro)
Right after it happened I accessed my Creative Cloud using my PC, but everything was already synced and were not able to find the missing artboard.How can I recover my missing artboards? Please help me!

[Sue Garibaldi]

ShimJ.

I'm really sorry about your deleted work. This was a random bug in v4.0 of Sketch and Draw (it happened to a handful of people, was supposedly fixed, and has not cropped up since) that was occurring when people were moving their work.

It was, as far as we know, an immediate and irretrievable deletion of the work. But, can you check to see if the project was by any chance Archived when it was deleted? To check that, log in with your Adobe ID to https://assets.adobe.com/assets/mobile?filter=archive.

Two important things:

* If the work is not there, I can ask one of our engineers to try to retrieve it but I'll need some information from you, so please contact me through the in-app feedback (tap Settings in the lower nav, then Send Feedback).

* Which version of Sketch are you using? If you're not using the most recent version (4.1.1) , please make sure to update the app after we resolve this.

Please let me know what happens.

Sue.

[shimj27831423]

Thank you for your help.
I found one of my missing artboard(but with lower resolution: I think it is just a thumbnail.) using the given link. But I couldn't find the other one.

I just sent the in-app feedback email with title 'Feedback on Sketch (to Sue Garibaldi)'.

Thank you again for your reply.

[Sue Garibaldi · Accepted solution]

Hi ShimJ.

I just responded. Twice (sorry, I didn't see this response until after writing back the first time).

Sue.

[jyong12]

Mine went missing too!

and I have been working offline for these sketches!

WHERE ARE THEY???

a whole project full of sketches ALL GONE!!!

[Sue Garibaldi]

JY.

I'm sorry. I know this is super upsetting.

Can you give me a bit more information about what happened or what you were doing before the work went missing?

Also, which version of Sketch are you using?

And one final thing: Please sign in with your Adobe ID to Adobe Creative Cloud and see if you see the work that disappeared there.

Please let me know.

Sue.

[jyong12]

I have 17 sketches in this project, and I had to recreate two for now.

I created a new project yesterday and closed the app.

this morning, I opened the app, and all my sketches from my previous

project are gone!

I have been working offline for these sketches, so I am not logged in to

the project.

Cheers,

Jus

http://jusien.portfoliobox.net

On Wed, Sep 20, 2017 at 11:07 AM, Sue Garibaldi <forums_noreply@adobe.com>

[Sue Garibaldi]

Hi Jus.

I'm sorry, I have a few more questions:

Which version of the app is this? Android or iOS?

Did you ever sign out of the app?

When you say you've been working offline do you mean that you've never worked over a wifi or data connection when using Sketch?

Sue.

[jyong12]

sketch 1.2 on a samsung tablet

never signed out of the app

also, yes, i don't usually work with the wifi on when using sketch

Cheers,

Jus

http://jusien.portfoliobox.net

On Wed, Sep 20, 2017 at 11:37 AM, Sue Garibaldi <forums_noreply@adobe.com>

[Sue Garibaldi]

Jus.

I'm sending a note to the product team right now. I'll post as soon as I hear back.

Sue.