Printer is not being recognized by photoshop element 13.

[zzzi99119796]

I am using Mac computer and when print it opens the window that shows the printer and when I hit print it opens another window on which it shows no printer selected and the printer is not listed in the dropdown. I tried removing printer and adding back, updated driver, reset photoshop preferences and uninstall and install photoshop elements. There are 30 iMacs in the Lab and I have issue on two.

[Jeff Arola]

Have you tried resetting the printing system and then reinstalling the printer(s)?

OS X Yosemite: Reset the printing system

[zzzi99119796]

Yes, I did tried that. I also tried to share the printer from the one its working on. But still no luck!

[Jeff Arola]

What version of mac os are the iMacs using?

Does the printer work from Preview?

[zzzi99119796]

Its running MacOS Sierra. Yes it does show in preview. I can print other files except anything from photoshop elements.

[Jeff Arola]

You could try applying the 13.1.1 update which includes the fixes from the 13.1 update as well.

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-13-1-hotfix.html

https://helpx.adobe.com/photoshop-elements/release-note/update.html

[zzzi99119796]

I did installed 13.1.1 update but still no luck