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New User Name Not Reflected On Adobe Color.

Participant ,
Aug 17, 2017 Aug 17, 2017

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Hi guys,

A while back I changed my user name, and for the most part all the products reflect the new name. Except for http://color.adobe.com, which still has my old user name. Is their anyway I can have this fixed? Other wise when I tweet/share my color themes, people my think that it's from somebody else.

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Participant ,
Aug 17, 2017 Aug 17, 2017

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Here is a screenshot

OLD.png

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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Based on screenshot, I am assuming that you are expecting that both the places should reflect same name i.e. either "SEPIA" or "yogirajj".

And I want to know, what was your previous username? and you to changed to what?

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Adobe Employee ,
Aug 17, 2017 Aug 17, 2017

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Request you to share your email Id, from which you are signing into Adobe products.

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Participant ,
Aug 18, 2017 Aug 18, 2017

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ID? Meaning my email address? yogirajj@optonline.net

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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You are using same for signing into color.adobe.com. ?

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Participant ,
Aug 18, 2017 Aug 18, 2017

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Yes... I usually sign in to the main page first, then go to colors from the drop down web menu go to adobe colors. However, regardless of how I do it, the result is the same. Which is, the "Created By:" has my old name.

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Participant ,
Aug 18, 2017 Aug 18, 2017

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I'd like it to be "Sepia Photographi"

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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"Created By:" is displaying your username, which was initially created, when you first signed into adobe.com

Thus by changing your First and Last name, under "Manage Account", will not be modify your username.

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Participant ,
Aug 18, 2017 Aug 18, 2017

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So what does that mean? Is that the answer to my initial question? Does that mean, "No, it is not possible that it can be changed to my desired ID name?" Or does that mean "no" it is not possible that a staff member can change it for me?

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Adobe Employee ,
Aug 21, 2017 Aug 21, 2017

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Hi Sepia,

Request you to drop a email at dl-kulerfeedback@adobe.com from your email id used to sign in into https://color.adobe.com .

You are required to mention within email the desired modifications for username.

Your request will be processed within 3-5 days, once email is received at our end.

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Participant ,
Aug 22, 2017 Aug 22, 2017

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Thank you so much!!!

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Adobe Employee ,
Aug 22, 2017 Aug 22, 2017

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Request you to note correction as following ...

drop email at kuler-feedback@adobe.com

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Adobe Employee ,
Aug 28, 2017 Aug 28, 2017

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Hi Sepia, your display name has been modified.

Request you to confirm it.

And share your feedback accordingly.

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Participant ,
Aug 29, 2017 Aug 29, 2017

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Yes, it has changed. I am pleased... Thank you for all your help.

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Adobe Employee ,
Sep 17, 2017 Sep 17, 2017

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An update has been pushed for color service, where you can choose whatever name you want to display for "author" tag, by updating display name field while managing your login profile.

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Participant ,
Sep 20, 2017 Sep 20, 2017

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That is wonderful!! Thank you for sharing, and bringing it to Adobe's attention.. Also, thanks to the Adobe programmings for making this happen.

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