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Payment Plan [Charged after subscription cancel]

New Here ,
Sep 25, 2017 Sep 25, 2017

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I had cancelled my membership a long time ago yet I was still being charged even though I didn't use it. Additionally, it was not made clear that I would be getting into a contract when signing up, I was made to believe it was just monthly payments. When I contacted support they didn't help just sent me here. I want a refund and am considering taking serious action. Adobe has scammed me far enough.

[Title edited for question clarity and future forum search... Mod]

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correct answers 1 Correct answer

Community Expert , Sep 27, 2017 Sep 27, 2017

When did you join?

It looks like Adobe has recently changed their payments options.  

Today, the website's default option is Monthly, no annual contract.   Previously, the default option was Annual, paid monthly but that option is gone.  See screenshot.

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Community Expert ,
Sep 25, 2017 Sep 25, 2017

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This is an open forum with "some" Adobe staff participation, so you are going to have to contact support again to be sure your subscription is really cancelled

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Hi Xavier,

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

While purchasing the subscription you had signed up certain legal terms which had clearly mentioned the cancellation fee.

Please see the terms again for reference: Legal subscription terms | Adobe

You may Contact Customer Care for better clarification.

Feel free to update the thread for any other questions.

Thanks

Kanika

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New Here ,
Sep 25, 2017 Sep 25, 2017

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When I signed up it wasn't for the contract i signed up for a monthly subscription.

Get Outlook for iOS<https://aka.ms/o0ukef>

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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You had signed up for a yearly subscription, paid monthly.

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New Here ,
Sep 27, 2017 Sep 27, 2017

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No, I wouldn't sign up for a contract for anything I was made to believe it was a monthly subscription with no contract .

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Community Expert ,
Sep 27, 2017 Sep 27, 2017

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When did you join?

It looks like Adobe has recently changed their payments options.  

Today, the website's default option is Monthly, no annual contract.   Previously, the default option was Annual, paid monthly but that option is gone.  See screenshot.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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