URGENT: I can open photoshop, but no file will open in photoshop. what is wrong??????????

[laurab76914443]

I open photoshop. all fine.

then I click to open a file. any file. it wont. no file will open. it just fashes back to the recent cc files page.

I need to finsih my work. i can not do a thing. what is happening?

connectivity is fine, my computer is old, but it worked before.

HELPPPPP

[c.pfaffenbichler · Accepted solution]

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[laurab76914443]

hi, so i turned off the graphics processor thingy as advised and then restarted in safe mode- this seemed to do the trick, thanks

[c.pfaffenbichler]

Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS.

If the GPU itself is sufficient at least – on this page there is a list of tested cards:

Photoshop graphics processor (GPU) card FAQ

[MitsuY]

screen start flashing , cannot do manything

[NB, colourmanagement net]

This info from Adobe may help you I hope:

Pete.Green

Adobe Employee , Mar 22, 2023

Hi All,

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

For Windows:

1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
2. Check if there's a GPU driver update available and update if so

For macOS:

1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.

Regards,

PG

https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management