PAYMENT ISSUE

[michaelr6512224]

Please inform why I was charged 10.46 today when I purchased nothing. Michael Rupchock michaelr6512224

[michaelr6512224]

I was a given free "Adobe Cloud" but nothing else was purchased by me. The darn cloud wouldn't even allow me to a file to an insurance company. It was worthless to me. Know we have to pay to open an Adobe file?

[michaelr6512224]

Now we have to pay*

[John T Smith]

Go to https://accounts.adobe.com/ and click Plans & Products on the top bar

-then click VIEW YOUR PRODUCTS on the right to find a list of your information

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[KanikaS · Accepted solution]

Hi Michael,

I see you have an Adobe account under the same ID as with forums. The charge is for a Photography subscription which is more than 2 yrs old.

If you wish to cancel the subscription, please see: Cancel your Creative Cloud membership

You may also Contact Customer Care for help and support.

Feel free to update the thread for any other concerns.

Thanks

Kanika