As the title says. Not sure what is causing it. In a select and mask workspace. Using refine edge tool to fix up some hair (using onion overlay). Sometimes there is a lot of artifacting and then it just freezes and crashes or it just crashes within two 'strokes'. Couldnt find any crash logs in the photoshop log folder. I'm not sure what the refine mask tool uses, my assumption is it is GPU since my ram and cpu is pretty good but I dont have a dedicated GPU in my laptop, however it does have the latest intel integrated graphics. Some explanation or a fix would be great, Cheers
Pic: https://i.imgur.com/tMkuGwi.jpg
Specs:
Machine name: HP
Machine Id: {08B1FFF3-D8BE-48D0-ADF6-8E45646AA06A}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Spectre x360 Convertible 13-w0XX
BIOS: F.34
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 16384MB RAM
Available OS Memory: 16266MB RAM
Page File: 8424MB used, 10272MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
Card name: Intel(R) HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_827E103C&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8260 MB
Dedicated Memory: 128 MB
Shared Memory: 8132 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Windows Crash Log:
Log Name: Application
Source: Application Error
Date: 27/09/2017 12:41:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HP
Description:
Faulting application name: Photoshop.exe, version: 18.1.1.252, time stamp: 0x58fefd04
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x18a8
Faulting application start time: 0x01d33737c1577625
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: be0664c3-33af-41e7-95f3-c121a7724863
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-09-27T02:41:16.295487300Z" />
<EventRecordID>24341</EventRecordID>
<Channel>Application</Channel>
<Computer>HP</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>18.1.1.252</Data>
<Data>58fefd04</Data>
<Data>ntdll.dll</Data>
<Data>10.0.15063.608</Data>
<Data>8274fd8b</Data>
<Data>c0000374</Data>
<Data>00000000000f775f</Data>
<Data>18a8</Data>
<Data>01d33737c1577625</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>be0664c3-33af-41e7-95f3-c121a7724863</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
1 Correct answer
2
Replies
AdChoices