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When will High Sierra be supported?

Explorer ,
Sep 25, 2017 Sep 25, 2017

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Hello Adobe,

When will Adobe update CC to work with High Sierra? I see some glitches on Indesign.

Since High Sierra is official, will an update come soon?

Cheers!

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correct answers 1 Correct answer

Adobe Employee , Oct 05, 2017 Oct 05, 2017

Hi Everyone,

GREAT NEWS! Apple just released a supplemental update that resolves the cursor issue. Please check out the link mentioned below.

Apple releases macOS High Sierra 10.13 Supplemental Update with bug fixes for Adobe InDesign, Mail

https://9to5mac.com/2017/10/05/apple-releases-supplementary-update-for-macos-high-sierra-w ith-various-bug-fixes/

Regards

Srishti

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Moving to InDesign​

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Community Expert ,
Sep 25, 2017 Sep 25, 2017

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I see some glitches on Indesign

Might be helpful to others if you post a list of the problems

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Explorer ,
Sep 25, 2017 Sep 25, 2017

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The pointer is broken. Like it´s scrambled. See video.

Dropbox - IMG_2938.MOV Screen Shot 2017-09-25 at 21.46.54.jpg

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Community Beginner ,
Sep 28, 2017 Sep 28, 2017

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Same is happening for me! It's disrupting my workflow considerably

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Community Expert ,
Sep 28, 2017 Sep 28, 2017

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It's happening to everyone that failed to check on software compatibility before upgrading to a new operating system. Use your backup (you did make a backup first, right?) and roll back.

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Community Beginner ,
Sep 28, 2017 Sep 28, 2017

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Perfect, Thanks!

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Explorer ,
Sep 25, 2017 Sep 25, 2017

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DO NOT UPDATE to High sierra GPU doesnt work in illustrator and indesign

Illustrator solve by disabling GPU Indesign still remains unusable with glitches crashes and cursor problems

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Enthusiast ,
Sep 25, 2017 Sep 25, 2017

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Did disabling GPU in InDesign help any? I don't have High Sierra, so can't test.

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Community Expert ,
Sep 25, 2017 Sep 25, 2017

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Judging by reports (see the link below), GPU doesn't seem to be the issue. Other reports suggest it's an Apple bug which may or may not be fixed in the final version. I'm not installing High Sierra on my production computer:

Corrupted Cursor in InDesign

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Hi,

We have isolated this issue, it is present on MAC OS 10.13, and can occur anytime whenever cursor related functionality being used like placing/drag-drop/selection etc.

We are actively working with Apple on this issue to get it resolved as soon as possible. However, it may not get fixed with the GM build of High Sierra (10.13), but a subsequent Dot Release.

We will surely let our customer know, once we have more information from Apple.

 

Currently the only workarounds are:

1) Restart InDesign.

2) Revert back to MAC OS 10.12.6

-Aman

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Explorer ,
Sep 26, 2017 Sep 26, 2017

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The High Sierra 10.13 is out as final on App store and as an update. Most will update since it is a reccomended update from Apple.

So I think the problem will only become more wide spread.

/h

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Community Expert ,
Sep 26, 2017 Sep 26, 2017

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There is absolutely no reason to update to High Sierra on a production machine. In the long run, High Sierra has some good under-the-hood features but none of them bring major required new features. I'd recommend waiting to update.

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New Here ,
Sep 28, 2017 Sep 28, 2017

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This is madness! !!! Why the hell doesn't Adobe send an email recommending its users (CC subscription who they know use both!!!!) not upgrading! FFS!!! I CANT WORK!!!

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Community Expert ,
Sep 28, 2017 Sep 28, 2017

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This is madness!

And upgrading a production machine's OS the day after a major initial release without testing your critical software isn't?

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Sep 28, 2017 Sep 28, 2017

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Please see the following response in a separate thread Corrupted Cursor in InDesign .

This thread has run its course. A user posted the problem, the cause was identified and confirmed by Adobe. And we don't know when Apple will provide the 10.13.1 MacOS update to fix this!

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Adobe Employee ,
Oct 05, 2017 Oct 05, 2017

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LATEST

Hi Everyone,

GREAT NEWS! Apple just released a supplemental update that resolves the cursor issue. Please check out the link mentioned below.

Apple releases macOS High Sierra 10.13 Supplemental Update with bug fixes for Adobe InDesign, Mail

https://9to5mac.com/2017/10/05/apple-releases-supplementary-update-for-macos-high-sierra-w ith-vario...

Regards

Srishti

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