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Crash!

New Here ,
Oct 01, 2017 Oct 01, 2017

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I have been using illustrator draw for some time on my Samsung Galaxy A8 2015. Now adobe draw is crashing every time i try to open it.

I uninstalled application and re-installed but it still is crashing.

I really would like to use it! I have an illustration on it that I'm still seeing available in my mobile assets. Need to finish!

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correct answers 1 Correct answer

Adobe Employee , Oct 02, 2017 Oct 02, 2017

HI Everyone.

There was an overnight fix for Draw and there's a new version of the app (v3.3.77) available in the PlayStore that hopefully will resolve the crashing you're experiencing.

Please install it and let me know how things are going.

Sue.

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Community Expert ,
Oct 01, 2017 Oct 01, 2017

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Hi burakozkc,

What version of Android are you running? Did you update the OS recently?

Also, please let us know exactly what version of Adobe Illustrator Draw you have.

Thanks,

Mike

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New Here ,
Oct 01, 2017 Oct 01, 2017

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Hi please i have the same problem.i use adobe draw for quite some time then it became very slow , so i updated it on play store since then i can open it again am using the 3.3.76 version

And my androide version is 6.0.1

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Adobe Employee ,
Oct 01, 2017 Oct 01, 2017

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Hi Burakozkc,

I've received multiple comments about crashing on the latest version (3.3.76) of Draw for Android.

I have already sent emails to the product team about the crashing people are experiencing and will post as soon as I learn something more.

As Michael asked, it would be helpful to know whether that's the version of the app you're using (I realize, though, that  you might not be able to open it to check).

Sue.

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New Here ,
Oct 01, 2017 Oct 01, 2017

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I am having the same issue. Version 3.3.76 on android 5.1.1. nexus 10. I have sent bug reports.

The same version works fine on my nexus 6p running android 0.

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Adobe Employee ,
Oct 02, 2017 Oct 02, 2017

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HI Everyone.

There was an overnight fix for Draw and there's a new version of the app (v3.3.77) available in the PlayStore that hopefully will resolve the crashing you're experiencing.

Please install it and let me know how things are going.

Sue.

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