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I renewed my Photoshop CC licence, it workeb fine for a month, now when I open my Photoshop it sasy "my trial version has expired"..purchase now?????/ What do I do to get my PS back?

New Here ,
Oct 01, 2017 Oct 01, 2017

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I renewed my licence on photoshop cc, it worked fine for a month, then when I tried to open it on the 1 October, it said trial version expired now, purchase? How do I reactivate the photoshop as it has been for?

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LEGEND ,
Oct 02, 2017 Oct 02, 2017

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LEGEND ,
Oct 02, 2017 Oct 02, 2017

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This is quite common for new subscribers Judy. It usually happens when you have a trial and subscribe without logging out of the Desktop app. The usual fix is to log out and log in again using the desktop app to reset your copy from a trial to a full version. Click your avatar as marked below and press the 'sign out' button. Then login again with you Login ID and password and hopefully you will have a fully functioning copy.

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Community Expert ,
Oct 02, 2017 Oct 02, 2017

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If the previous suggestions don't work, please uninstall and reinstall the creative suite following this steps:

Use the CC Cleaner Tool for installation issues

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