Crash

[jfuentesart_]

Hello, I'm a user of the Draw app and when ever I start it up it crashes. It only started as of Oct. 1 2017. Im currently using a Samsung Galaxy Note4 running Android 6.0.1 with Draw version 3.3.77 .

I tried reinstalling the app, restaring my phone, and then reseted my phone. All attempt's failed so far.

[Sue Garibaldi]

Hi JFuentesArt.

I'm sorry the app's not working. This is especially worrisome because there was an overnight fix for a bug in version 3.3.76 and I was told specifically that it was tested on a Galaxy Note 4 running Android 6.

It sounds like you've tried everything already... Can you please check a final time to see whether you see another update in the PlayStore?

Please let me know.

Sue.

[Sheena Kaul · Accepted solution]

Hi Jessie,

You may also Contact Customer Care for detailed troubleshooting.

Regards,

Sheena