Premiere Pro Subscription Failure

[nickolasb90838917]

Hello, I purchased an Adobe Premiere Pro Subscription in February of this year (2017). I opened it last week, it crashed, and now the Creative Cloud App wants me to download the free trial and doesn't recognize that I have already bought a subscription. Adobe Premiere works fine on my laptop but on my computer it doesn't work. Is there anything that I can do to get this fixed?

[monaaudisio]

Hi !

Did you fix your problem ? I have exactly the same...

[Ann Bens]

Moved to Creative Cloud forum.

[David__B]

Hi Nickolas & Mona,

The solutions mentioned here may help:
Stop Adobe Creative Cloud from opening in trial mode after purchase

Best,

- Dave

[monaaudisio]

Hi Dave,

Thank you for your answer.

I tried everything in this article, but it still doesn't work.

What can I do ? Is there anyone at the Customer Service that I can contact ?

[KanikaS · Accepted solution]

Hi,

Please rename the Sl store folder:

Windows: Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old

Mac: Library/Application Support/Adobe/SLStore.

Please note: Renaming this might affect the licensing of the older perpetual products( If any), and you might have to re-serialize them again.

Hope this helps!

Regards

Kanika