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Acrobat Reader DC ...CRASH! Why?!

New Here ,
Oct 04, 2017 Oct 04, 2017

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Hi!

my acrobat reader dc crashes when i use the "find" function on windows 10. Why?
I use the updated version.
Who can help me? thank you!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2017 Oct 04, 2017

Hi Classikoso,

As per the description above, the Acrobat Reader DC is crashing while using the "Find" function, Is that correct?

You may refer to the step in the following link: Why PDFs crash when using word search in Adobe Readers XI (Acrobat Reader) Link: https://answers.acrobatusers.com/Why-PDFs-crash-when-using-word-search-in-Adobe-Readers-XI-q152656.aspx

You can also repair the installation file of Reader from Help>Repair Installation.

Please check for any pending updates for Reader DC from He

...

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Adobe Employee ,
Oct 04, 2017 Oct 04, 2017

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Hi Classikoso,

As per the description above, the Acrobat Reader DC is crashing while using the "Find" function, Is that correct?

You may refer to the step in the following link: Why PDFs crash when using word search in Adobe Readers XI (Acrobat Reader) Link: https://answers.acrobatusers.com/Why-PDFs-crash-when-using-word-search-in-Adobe-Readers-XI-q152656.a...

You can also repair the installation file of Reader from Help>Repair Installation.

Please check for any pending updates for Reader DC from Help>Check for updates.

If the issue still persists, then please share the following details:

  • Dot Version of Reader DC installed, check from Help>About Adobe Reader.
  • Is the Reader crashing with all the PDF or with one PDF while using the "Find" function?

Keep us posted with the results.

Regards,

Anand Sri.

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