Cannot open Indesign

[kristiank89091160]

Hi

After a Windows update I can no longer open Indesign. Nor can I open files created and saved with Indesign. I can, however, open Photoshop and Illustrator. My Adobe programs open from the Adobe Creative Cloud. Has the forum any suggestions?

Hope you can help -

The sad and lonely windows user

[BobLevine]

What happens? Is there a crash? A freeze?

[kristiank89091160]

Hi BobLevine

Thanks for your reply. When I try to open Indesign the usual splash pops up and after that also the dark frame. Then, it all shuts down; no error msg, nothing to guide me...

Rgds, Kristian

[BobLevine]

First thing to try is trashing your preferences:

Troubleshooting 101: Replace, or "trash" your InDesign preferences

[kristiank89091160]

Hi - the ctr+alt+shift kind of did the trick. It stopped the loading of the process somehow and allowed me to open and edit a previous document and thus solve my immediate need. However, I still cannot simply open a document. I am sure its the windows update...

Best rgds - Kristian

[BobLevine]

I doubt it. We’d be inundated with complaints.

[kristiank89091160]

Hi again

I understand that you dismiss the possibility of windows update creating this error considering all the negative response that you did not receive. The ctrl+alt+shift does'nt work anynore and I am effectively prevented from using the InDesign program. I do not really care abt the customisation and I have therefor uninstalled InDesign and reinstalled it - to no avail.

My PC is a standard lenovo T series with all relevant updates installed.

Thanks in advance, Kristian

[kristiank89091160]

Hi again - i have found an identical question and will follow that thread.

Adobe CC InDesign will not open

Rgds - Kristian

[Srishti Bali]

Hi kristiank,

According to your last reply after resetting preferences all the  Indesign was opening fine, however, it is still not opening again.

Is there a particular file which is not working of Indesign itself is not opening.

Please try removing preferences manually.

• Close all Adobe applications.
• Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.
• Delete InDesign folders.
• Launch InDesign from CC

Regards

Srishti