Adobe REFUSING to give REFUND

[heatherz11628266]

Upon checking my bank account yesterday I noticed a $377+ taken out of my bank account for the Adobe Creative Cloud subscription. While checking into this matter, there was an auto renewal that happened on March 4th. I canceled my subscription right away and tried talking to a support member right away about receiving a refund.

They are refusing to give a refund, saying that it's because I cancelled the subscription. The payment was still pending in my bank account and it has been two days after the auto renewal. It's not like I was using Creative Cloud for  a few months and decided I need a refund.

I have never had such a problem with such a large company and have received much better customer service from smaller companies. How do think they not giving a refund for a subscription that was cancelled after two days will make me want to purchase the Creative Cloud when I may need it in the future? It won't.

[kglad]

these are user to user forums.

i'm relaying this to adobe staff.

[Rajashree Bhattacharya]

Hi heatherz11628266,

The CC is canceled with a refund. Please let us know if any further assistance is required.

Regards

Rajashree

[heatherz11628266]

Thank you, I will keep an eye out for the refund!

[maky71162627]

Dear Bhattacharya,

May I ask if you could please help me to cancel the subscription and refund to my credit card? I could not reach any CS through the phone. I tried to call CS in the US, in the UK, Ireland but nowhere could I contact with a representative. Please advise. 

Thanks.

[kglad · Accepted solution]

start by, Manage your Creative Cloud membership

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Rajashree Bhattacharya]

Hi maky71162627,

I have replied to your personal message.

Regards

Rajashree

[Dr__Julio]

I have an actual case reference # and email from your CS line. I was charged 19.99 for a subscription I immediately canceled and was told that I would receive an immediate refund which didnt happen due to what they claimed were "technical difficulties" Reference #: 0223315377

[aaronp96765981]

Hello,

I'm currently going through the same situation as the original commenter.  I called and they refused to refund my money.  I have been using Adobe for almost 10 years and have been personally subscribed to the creative cloud for almost 3 years.  I planned on cancelling the service for a few months because I no longer use it as much.  I was planning on renewing around the summer of 2018 but if I can't get the help I need now I can find another service.  I've always had great customer support but now that I don't plan on paying for a few months I can't get any help.  I've tried to reach out through the online chat and I've been waiting for almost 30 mins with a message that keeps saying "your approximate wait time is '0' minutes".  I just want to get my refund, it's the holiday season and I can't afford to pay $380 for something I won't be using.  Thank you for your time.