Preflight predefined profiles missing

[terrela10326733]

My Acrobat Pro is missing the predefinded profiles. While trying to find them, I created the Custom Profiles which I don't want. How do get the predefined profiles? It's handy for converting pdfs to CMYK or grayscale.

[Bernd Alheit]

Repair the Acrobat installation.

[terrela10326733]

I tried that and it did not work. I also did a "Complete Install" and that did not fix it.

[Micha283988474y8g]

How did you fix it?

Reinstall did nothing i still have no profiles.

[Karl Heinz Kremer]

Which version of Acrobat are you using, and on what operating system?

If a simple re-install does not help, you may have to remove any trace of Acrobat from your system with Adobe's Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

[terrela10326733]

Windows 7 Acrobat Pro XI

I can't find the download link on the page to the Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

[Bernd Alheit]

Read the red text on the page.

[Karl Heinz Kremer]

Also, there are different versions - make sure to download the correct one. And, carefully read the instructions.

[Dinamani]

I find the same issue in my wife's office PC running Windows 10. I solve the issue by importing Preflight profiles. Go to "Option" for preflight and select for "Import Preflight Profile". A new window will be opened to select the path, then use this path "Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Preflight" and find "Default.kfp. It will bring back all the missing default profiles.

[uJobyNoby]

You win.  This needs to be the correct answer for this question across the board.  This is such an annoying issue.

[CLNK]

Worked for me 🙂 Thanks!

[CLNK]

It worked with the defaultkfp but not with the others, and i need those even more 😄

Is there a way to get the other libraries work?

[once-and-future]

I have the same issue. Did you find a workaround by any chance?

[stevent76891219]

I, too, am having the same issues. The profiles are listed as being there, but they all come up empty. And you cannot import them. They did work at one time.

[tarai29136657]

THANK YOU!

[defaultcdtch0dq853r]

thanks, Dinamani!

worked for me too 🙂

[Kristen31730303t4j2]

Thank you SO much, this was the only thing that worked!!

[Micha283988474y8g]

WOWthankyou finally correct answer. But whats with the other profiles?

Like prepress, starterkit and so on=?? how to fix this?

[Nelladel]

THANK YOU!!!

[once-and-future]

My solution (after doing a complete removal of the CC and Acrobat, running the CC and Acrobat Removal Tools, and re-installing everything to no effect) was to replace the 'Preflight Acrobat Continuous' folder from my old desktop machine. It should be 50-something Mb -- the one I had in place on the problem machine was only a few Kb. I'm not allowed to attach ZIPs here, but here's the file, in case anyone else needs it: https://www.dropbox.com/s/mecswjz4l9n6eez/Preflight%20Acrobat%20Continuous.zip?dl=0. If the link's no longer working, drop me a reply and I'll see what I can do.

[stevent76891219]

Thank you so much for that! Yes, many files did not install with the last upgrade.When copied your folder over, it only asked me at the very end if I wanted to replace a few files. This seems to be a good fix until Adobe does their next update.

[Stan.Rose]

That fixed it for me. Thank you very much.

Stan

[DaveAM]

Thanks for this, Once and Future!

To save a search: %APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous

Fixing the Pre-Flight installer would be a good priority. It has legal applications. If there's a time crunch this is an especially undesirable bug.

[lucia.chardon]

The link is still working 🙂 Thank you so much! 

[Audrey1929]

Thanks for sharing the missing files. Can you advise where on the system they need to be replaced please?