Activation Server error - code E_Adept_Internal

[markd63847196]

I am continuing to receive this error code when I try to open my book. I have read the other article relevant to this issue, which suggested de-authorizing and then re-authorizing my computer. However, when I attempt to de-authorize, I get another error message: "Unable to erase authorization. Please try after some time." I am using Adobe Digital Editions version 4.5, on a Macbook Air running OS X Yosemite 10.10.5

Please advise.

[Nanaky]

1. Open Adobe Digital Wditions.
2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.
5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
6. Open Adobe Digital Editions and reauthorize.

[markd63847196]

Thanks. But what do I do after I click OK (in the middle of step 4) and I get another error message, "Unable to erase authorization. Please try after some time." This is part of the problem in my OP.

[Nanaky]

Then skip the point and closed digital edition and used point 5.

[Guest]

"E_AUTH_NOT_READY"

This error occurs when the authorization information is damaged. Follow the steps below to rebuild the activation file.

Mac OS

1. Open Adobe Digital Editions.
2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.
5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
6. Open Adobe Digital Editions and reauthorize.

Windows XP/Vista/7

1. Open Adobe Digital Editions.
2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[susanc29940082]

I have been trying to de-authorize and re-activate for months now and always unsuccessfully. Now following #5 in this instruction -- can't find users/library. so extremely frustrated!

[Nanaky]

You check this: Access hidden Mac OS library files  ?

[susanc29940082]

Thank you-- I still can't de-authorize. I get message to try at a later time.

[Nanaky]

Has you remove the activation.dat?