Still cannot install Adobe XD with upgraded Win10 and graphics driver

[lindaz77298776]

I have installed Adobe XD but can't use it anymore recently. When I try to reinstall the APP, a message shows up like this:

However, my Win10 and Intel graphics driver are both updated...

Does anyone know what's wrong with it? What should I do...

Thanks!

[Preran]

Hi Lindaz,

I don't remember seeing a similar issue previously.

Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button to send the message. We will get in touch with you for investigation.

Thanks,

Preran

[elainecc · Accepted solution]

This is likely this bug, which will be fixed in our next release.

[Windows] Installer does not allow installation for machines that meet the minimum system requiremen...

There's a workaround in that link that should help you.

Thanks,

-Elaine

[lindaz77298776]

It took me half of month to solve this issue. This solution looks like the only correct one that really solves it...Thank you and hope it won't happen again...

[bikeman01]

I have the same problem.

My system meets the system requirements of XD

Windows 10 home 64 bit (10.0 build 15063)

DirectX 12

Intel driver 8.15.10.2900

[elainecc]

Did you try the workaround in the link?