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I am continuing to receive this error code when I try to open my book. I have read the other article relevant to this issue, which suggested de-authorizing and then re-authorizing my computer. However, when I attempt to de-authorize, I get another error message: "Unable to erase authorization. Please try after some time." I am using Adobe Digital Editions version 4.5, on a Macbook Air running OS X Yosemite 10.10.5
Please advise.
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Thanks. But what do I do after I click OK (in the middle of step 4) and I get another error message, "Unable to erase authorization. Please try after some time." This is part of the problem in my OP.
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Then skip the point and closed digital edition and used point 5.
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This error occurs when the authorization information is damaged. Follow the steps below to rebuild the activation file.
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I have been trying to de-authorize and re-activate for months now and always unsuccessfully. Now following #5 in this instruction -- can't find users/library. so extremely frustrated!
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You check this: Access hidden Mac OS library files ?
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Thank you-- I still can't de-authorize. I get message to try at a later time.
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Has you remove the activation.dat?