Why can I not save documents?

[tonys49707344]

I have acrobat pro and can not save as the same options are greyed out

[AnandSri · Accepted solution]

Hi Tonys,

As per the issue description, the Save option is greyed out in Acrobat Pro DC, Is that correct?

If the "Save" option is out, then please try the following troubleshooting steps:

• Check for any pending updates from Help>Check for updates.
• Repair the installation files of Acrobat from Help>Repair Installation.

If the issue still persists, then please remove the Acrobat Pro and reinstall it. Assuming you are using a Windows machine, remove the Acrobat using Adobe Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  Link: http://labs.adobe.com/downloads/acrobatcleaner.html

Restart your computer and install the Acrobat Pro dc from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

If the "Save As" option is greyed out, then please try the troubleshooting steps:

• Navigate to Edit>Preferences>General deselect these two options:
• Show online storage when opening files.
• Show online storage when saving files.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.